Contact information

CONTACT INFORMATION

1. WHO WE ARE

Bald Dive is an online store owned and operated by:

- Owner: Alejandro Rodríguez Underyte (sole trader)
- Trading name: Bald Dive
- Tax Identification Number (NIF): 74741312Y
- Registered address: Avenida de Motril nº 1, 3.º C, 18680 Salobreña, Granada, Spain
- Website: https://balddive.com

These details are published in accordance with Article 10 of Spanish Law 34/2002 of 11 July on
Information Society Services and Electronic Commerce, and with the pre-contractual information
requirements applicable to distance contracts in the customer's country of residence.

2. HOW TO CONTACT US

For any question, order enquiry, return request or complaint, please write to:

- Email: bald.dive2@use.startmail.com
- Postal address: Avenida de Motril nº 1, 3.º C, 18680 Salobreña, Granada, Spain

Email is the fastest way to reach us and is the channel we monitor.

3. RESPONSE TIMES

3.1. Messages can be sent at any time. We respond within a maximum of 72 hours from receipt.

3.2. Messages received at weekends or on public holidays are answered on the next working day,
within the same 72-hour commitment.

4. WHAT TO INCLUDE IN YOUR MESSAGE

To help us resolve your enquiry as quickly as possible, please include:

- Your order number, where applicable.
- The email address used to place the order.
- A clear description of your enquiry or issue.
- Photographs or video, where the enquiry concerns a faulty, damaged or incorrect item.

5. SPECIFIC ENQUIRIES

5.1. Order status and tracking. Tracking information may take 3 to 7 calendar days to update
after dispatch and may remain unchanged during international transit and customs clearance.
Please check your tracking link and spam folder before contacting us.

5.2. Returns and refunds. Return requests are handled in accordance with the Return and Refund
Policy published on the Store. Please do not send any item back before receiving the return
address and instructions from us.

5.3. Cancellation rights. Customers residing in the United Kingdom may exercise their statutory
right to cancel within 14 days by writing to bald.dive2@use.startmail.com, as set out in the
Return and Refund Policy.

5.4. Import duties and taxes. All import duties and taxes are paid by us. If a carrier or
customs authority asks you to pay any such amount, contact us with the payment receipt and we
will reimburse it in full.

5.5. Data protection. Requests relating to personal data should be sent to
bald.dive2@use.startmail.com and will be handled in accordance with the Privacy Policy published
on the Store.

6. COMPLAINTS

6.1. If you are not satisfied with our response, you may write to us again marking your message
as a complaint, quoting your order number and setting out the reason.

6.2. This does not affect your right to refer the matter to the competent consumer protection
authority or dispute resolution body in your country of residence.

Last updated: 25 September 2026