Shipping policy

SHIPPING POLICY

1. GENERAL INFORMATION

This Shipping Policy forms an integral part of the Terms of Service of the online store
Bald Dive, owned and operated by Alejandro Rodríguez Underyte, Tax Identification Number
(NIF) 74741312Y, with registered address at Avenida de Motril nº 1, 3.º C, 18680 Salobreña,
Granada, Spain (the "Seller"), and governs the preparation, dispatch and delivery of orders
placed through https://balddive.com.

For any shipping enquiry, the Customer may write to bald.dive2@use.startmail.com. The Seller
will respond within a maximum of 72 hours from receipt of the message.

2. DELIVERY DESTINATIONS

2.1. The Seller delivers exclusively to addresses in the United States of America, the United
Kingdom, Canada and Australia.

2.2. Orders placed for delivery to any other territory will be cancelled and refunded in full.

2.3. The Seller may decline orders for destinations where carriers do not operate, cannot
guarantee delivery, or advise of operational restrictions. In such cases the Customer will be
informed and refunded in full.

3. ORIGIN OF SHIPMENTS

3.1. The Customer is expressly informed that goods are dispatched directly from the People's
Republic of China by the Seller's supplier, without prior transit through warehouses located
in Spain, the United States of America, the United Kingdom, Canada or Australia.

3.2. Accordingly, every order constitutes an importation into the country of destination and
is subject to the applicable customs procedures and controls.

3.3. This does not affect the Seller's status as the party solely responsible to the Customer
for performance of the contract and delivery of the order.

4. SHIPPING COSTS

4.1. Delivery is free of charge to all accepted destinations, with no minimum order value and
regardless of the number of items purchased.

4.2. The price displayed at checkout is the total amount payable by the Customer. No
additional charge applies for shipping, preparation, packaging or handling.

5. PREPARATION TIME

5.1. The order preparation time is 1 to 3 calendar days from confirmation of payment by the
payment service provider.

5.2. During this period the order is verified, placed with the supplier and prepared for
dispatch.

5.3. Orders placed at weekends or on public holidays begin to count the preparation period on
the next working day.

6. DELIVERY TIMES

6.1. The estimated delivery time, running from dispatch of the order and in addition to the
preparation time set out in clause 5, is 5 to 12 calendar days for all accepted destinations:
the United States of America, the United Kingdom, Canada and Australia.

6.2. The total estimated time from confirmation of payment to delivery is therefore 6 to 15
calendar days.

6.3. The times stated are estimates based on information provided by the supplier and the
carriers, and are not guaranteed delivery times.

6.4. Delivery may be affected by circumstances outside the Seller's control, including:

a) Customs procedures, inspections and controls in the country of destination.
b) Operational incidents in international transport.
c) Periods of high commercial demand.
d) Local public holidays in the country of origin or destination, including those arising from
   the public holiday calendar of the People's Republic of China.
e) Adverse weather conditions.
f) Events of force majeure as defined in clause 14.3 of the Terms of Service.

6.5. Each order is dispatched as a single shipment. Split or partial deliveries are not made.

7. IMPORT DUTIES AND TAXES

7.1. ALL IMPORT DUTIES AND TAXES APPLICABLE IN THE COUNTRY OF DESTINATION ARE BORNE IN FULL BY
THE SELLER. Orders are shipped on a DDP (Delivered Duty Paid) basis.

7.2. The Customer is not required to pay any additional amount on delivery in respect of
customs duties, import taxes, clearance fees, handling charges or similar.

7.3. Where the Seller is required to charge value added tax, goods and services tax or any
equivalent tax in the country of destination, that tax is included in the price displayed at
checkout and no further amount is payable by the Customer.

7.4. If, exceptionally, the carrier or the customs authority requests payment of any such
amount from the Customer, the Seller will reimburse it in full. The Customer must send proof
of the payment made, together with the order number, to bald.dive2@use.startmail.com within 30
calendar days of payment.

7.5. Reimbursement under clause 7.4 will be made using the same means of payment used for the
purchase, unless otherwise expressly agreed with the Customer.

8. DELIVERY ADDRESS AND RECIPIENT DETAILS

8.1. The Customer is responsible for the accuracy and completeness of the delivery details
provided, including the recipient's name, full address, postal code and contact telephone
number.

8.2. A contact telephone number is required for delivery arrangements and for customs
formalities in the country of destination. Its omission or inaccuracy may prevent delivery.

8.3. Changes to the delivery address can only be accommodated if notified before the order is
dispatched. Once dispatched, the destination cannot be changed.

8.4. The Seller is not liable for failed deliveries, delays or losses resulting from incorrect,
incomplete or out-of-date delivery details provided by the Customer.

9. TRACKING

9.1. Once the order has been dispatched, the Seller will send the Customer a shipping
confirmation to the email address provided, together with the corresponding tracking number.

9.2. The status of the shipment can be checked through the tracking platform indicated in that
communication.

9.3. Tracking information may take 3 to 7 calendar days to show updates following dispatch, and
may remain unchanged during periods of international transit and customs clearance. This does
not in itself indicate a problem with the shipment.

9.4. A Customer who does not receive the shipping confirmation within the expected period
should check their spam folder before contacting the Seller.

10. DELIVERY

10.1. Delivery will be made to the address indicated by the Customer, in accordance with the
operating procedures of the assigned carrier.

10.2. Where delivery cannot be completed because the recipient is absent, the carrier will act
in accordance with its own protocols, which may include a further delivery attempt, deposit at
a collection point, or return to origin.

10.3. The Customer is asked to respond to carrier notifications and to collect the parcel within
the period indicated by the carrier.

10.4. Risk of loss of or damage to the goods passes to the Customer when the Customer, or a third
party indicated by the Customer other than the carrier, takes physical possession of the goods.

10.5. The Customer is advised to check the condition of the parcel on receipt and to report any
visible damage to the packaging or the goods to bald.dive2@use.startmail.com within 7 calendar
days of delivery, providing photographs of the packaging and contents. This does not affect any
statutory right in respect of faulty goods, which is set out in the Return and Refund Policy.

11. DELAYS

11.1. If the Seller is unable to dispatch or deliver the order within the stated time, it will
notify the Customer as soon as possible, providing a revised estimated delivery date and
informing the Customer of their right to accept the delay or to cancel the order with a full
refund.

11.2. If the Customer does not accept the delay, the Seller will refund in full all amounts paid
for goods not dispatched, without the Customer having to request it.

11.3. This clause is included in compliance with the Federal Trade Commission's Mail, Internet,
or Telephone Order Merchandise Rule (16 CFR Part 435) in respect of Customers residing in the
United States of America, and with the applicable consumer protection legislation of the United
Kingdom, Canada and Australia.

12. UNDELIVERED OR LOST ORDERS

12.1. An order will be treated as undelivered where, 15 calendar days after expiry of the maximum
estimated delivery time set out in clause 6.1, tracking does not record effective delivery.

12.2. In that case the Customer may choose between reshipment of the goods at no cost or a full
refund of the amount paid.

12.3. Requests must be sent to bald.dive2@use.startmail.com quoting the order number.

12.4. Where tracking records effective delivery and the Customer states that the parcel was not
received, the Seller will open a claim with the carrier and inform the Customer of the outcome.

13. FAILED DELIVERIES ATTRIBUTABLE TO THE CUSTOMER

13.1. No refund or free reshipment will be made where the failure to deliver is attributable to
the Customer, in particular where:

a) The delivery address is incorrect, incomplete or non-existent.
b) The recipient is repeatedly absent from the address provided.
c) The parcel is refused at the point of delivery.
d) The parcel is not collected from the designated collection point within the period set by the
   carrier.
e) The Customer fails to respond to requests from the carrier or the customs authority.

13.2. Where the parcel is returned to origin for any of those reasons, the Customer may request a
further shipment at their own cost, or request a refund of the price of the goods less the
transport and handling costs actually incurred by the Seller.

13.3. This clause does not affect the statutory right of Customers residing in the United Kingdom
to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, nor any other non-excludable statutory right.

14. RETURNS

Returns, refunds and the handling of faulty, damaged or non-conforming goods are governed by the
Return and Refund Policy published on the Store.

15. AMENDMENTS

The Seller reserves the right to amend this Shipping Policy at any time. Amendments will not have
retroactive effect and will not affect orders confirmed before their publication.

16. GOVERNING LAW

This Shipping Policy is governed by Spanish law, without prejudice to the mandatory consumer
protection provisions of the country of the Customer's habitual residence, in accordance with
clause 20 of the Terms of Service.

Last updated: 25 September 2026